Spot

[Pirate Gonzo]

I didn't have a similar issue but I have had issues with them. They are not in anyway flexible with the way they do business. I always paid annually and when my credit card expired they canceled my service and deleted everything I had saved in the account rather than just tell me that the card was expired.

I then emailed them asking if they had a different plans for 3 months or a month to month without the contract. I got a generic email back stating no. So I am now signed back up for the annual.

Because I was signed up annually and my card expired they were not able to renew me. If I were month to month they probably would have sent me to collections.

You might have a bit better luck calling but it might be pulling teeth to get someone on the phone that can actually do anything. Their customer care email is as generic as it gets, I doubt anyone actually looks at them, it is probably all automated.

They're lucky the have a halfway decent product because with their business sense they would have been out of business long ago.